You can now return Apple’s Solo Loop for a new size, without sending back the Watch – ProWellTech

You can now return Apple’s Solo Loop for a new size, without sending back the Watch – ProWellTech

Call it Apple Bandgate, if you have to. It’s the latest dusting online, following the recent release of Apple’s Watch Series 6. The Solo Loop announcement was more or less ignored during last week’s big event, because, well, straps aren’t often the focus of hardware events.

As is often the case, retail availability was quickly followed by buyer returns. This happens almost every time a new product is released, of course, but things were complicated here for a couple of reasons. For starters, buckleless straps come in a variety of different sizes to fit different sized wrists. This is further complicated by the fact that trying out in-store bands isn’t really a great option these days.

Initial returns were met with buyer’s frustration. For starters, many have reported difficulties in getting the correct size band, based on online measurements. Additionally, many expressed frustration with a policy that required the entire watch to be returned to Apple as part of the return process.

Image credits: Apple

Apple has since clarified and addressed some of the issues. For starters, users can now simply replace the band (instead of the entire Watch) in-store or by mail. This assumes they have the replacement size. Apparently the company had some trouble keeping some of the styles / sizes in stock. The company has also updated the pricing table for the bands with more details to get a better fit. The process involves printing the tool, cutting and then wrapping it around the wrist. Not exactly the more high-tech or more ideal method, but hopefully it should work in a pinch.

I will say for my part that I like the band quite a lot. It is comfortable and has a nice elastic spring that adheres well to the movement. I am a particular fan of the braided version. That said, the company seemed to have triangulated my potential size and gave me a couple of options to try. One of them fits well. Not everyone has the ability to do this from home, so you’ll want to get as close as possible using that tool.

And keep in mind that it’s not simply a comfort thing either. Some features like the new SpO2 monitor require the right fit, otherwise it can be a bit frustrating experience.

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