Netflix not working on an LG TV? Here’s how to fix it

What to watch on Netflix

Recognition: Edgar Cervantes / Android Authority

Smart TVs have changed the way we build our home theaters. They give us access to all of our favorite streaming platforms without any additional hardware. It’s great to be able to start binge-ready shows with the push of a button, but what if it doesn’t work properly? Here’s what to do if Netflix isn’t working on your LG TV.

See also: The best OLED TV deals

Netflix is ​​pre-installed on all LG smart TVs, which makes it incredibly easy to access. All you have to do to get started is log into your account. If you later find that you can’t go back to your favorite episodes of Dark or the Great British Baking Show, here’s how to fix it.

Check your network connection and enable Netflix

LG QNED TV

The first step in fixing most problems is to make sure that you are actually connected to the internet. If your LG TV isn’t plugged in, it makes sense that Netflix isn’t working.

First, test that your internet works on another device like a phone or a laptop. If it works on another device, try resetting the connection on your TV. You can also reset your modem and router if you can’t connect your TV. This should give them enough time to completely shut down and then plug them back in.

Once you’ve reset your Wi-Fi connection, it can be helpful to check the status of Netflix. The platform has an official support website that should notify you of any issues.

If Netflix itself gives the green light and your WiFi is working fine, you may need to continue with our later steps.

See also: New LG Smart TV? Here are the best apps to download

Update your LG TV’s firmware if Netflix isn’t working

It is entirely possible that your TV and the Netflix app are running on different versions. The two are updated separately on LG TVs, so you may find that your app was updated automatically while the TV didn’t.

Both should update automatically, but it doesn’t always work that way. Fortunately, LG made a short video that shows you how to update your TV:

The video is a few years old at this point, but most of the information should still be accurate. Follow the steps in the video and restart your TV.

Delete Netflix and reinstall it

Believe it or not, files and caches can get corrupted on your LG TV. Doing so could cause Netflix to stop working. It’s not as scary as it sounds, however, and you should be able to fix it by uninstalling and reinstalling the app. The following has to be done:

Uninstall Netflix

  1. Press the Home / Start Button on your remote control to open the launch bar.
  2. Find Netflix from the launch bar and hover your mouse pointer over it until you see an arrow.
  3. Click the arrow and select the “X” Symbol.
  4. Confirm that you want to remove the app by pressing OK.

Reinstall Netflix

  1. Click on that Home / Start Button to open the start bar.
  2. Find the LG Content Store on the launch bar and click on it.
  3. Scroll through the arrows on your remote to go to the App tab and click on it.
  4. Find Netflix and click To install.

Get your location right if Netflix isn’t working on your LG TV

Netflix symbol on the home screen of HTC 10.

Netflix has different content libraries in different locations due to strict agreements, and it’s not friendly to regulate rule breakers. You may need to go back to your home market to fix the service.

For example, if you’ve set your location to Australia while you are actually in the US, you may get banned from Netflix. Instead of giving you access to a country’s library, Netflix will keep you away until you’ve resolved your situation.

In this case, proceed as follows:

  1. Press the Home / Start Button and open the launch bar
  2. Find the the settings Gear in the upper right corner.
  3. Choose All settings at the bottom.
  4. Click on General on the left.
  5. Choose place.
  6. Enter your correct location.

See also: How to download movies and TV shows on Netflix

Have you tried turning it off and on again?

LG Web OS TV

Recognition: Adamya Sharma / Android Authority

You may have tried this before anything else on the list, but it’s always worth trying again. If you’ve already tried unplugging your TV for a soft reset, it’s time for the full factory special. Unfortunately, this means a little more effort as you have to log back into all of your other streaming services as well.

When you get to this point, do the following:

  1. Click on that Home / Start Button to open the start bar.
  2. Open that the settings Gear top right.
  3. Click on General, then choose Reset to basic settings.
  4. Enter your TV password if you have set one.
  5. Follow the remaining setup steps.

These are the most common methods to fix Netflix when it isn’t working on your LG Smart TV. None of them should take too long, and one of them is sure to get you back on track! If not, it may be time to check out our top TV listings.

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